
Section 25 – Troubleshooting Guide
25–3
SYMPTOM POSSIBLE
CAUSE REMEDY
1. Detector alarms, no
apparent reason.
1a. Dust, dirt in sensing chamber.
1b. Improper location.
1c. Unit malfunctioning.
1a. Clean unit's sensing chamber with
vacuum cleaner per unit's instructions.
1b. See unit's instructions for locations to
avoid. Relocate as necessary.
1c. Replace detector.
2. Detector's siren sounds.
2a. Unit not receiving required power.
2b. Unit malfunctioning.
2a. Check for proper installation of battery.
Try new battery.
2b. Replace detector.
CONTACTING TECHNICAL SUPPORT
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying
proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (if
known) along with any documentation that came with the product.
• Note your customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and
effectively.
You may contact Technical Support at the phone number and times indicated below.
Premier Gold Technical Support:
1–800-538–5585 (8 am–6 pm EST)
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